FAQ

What is your approach to jewellery?

At our core, we’re dedicated to creating jewellery that tells your unique story. Whether you’re designing an engagement ring, wedding band, or a completely custom piece, Kirsty takes time to understand your vision and preferences. From choosing gemstones to final design, we guide you through the entire process to create something truly special and personal.

Do you offer consultations for bespoke jewellery?

Yes! Kirsty offers complimentary, personalised consultations for those looking to create bespoke pieces. Consultations are available in-store, via video call, or through private messaging, ensuring you can work with us no matter where you are. Get in touch today to book a consultation.

How can I get in touch with you for a bespoke jewellery consultation?

You can reach out to us using our contact form on the website. Once we receive your details, Kirsty will get in touch to arrange your consultation.

Can I design a custom engagement ring?

Absolutely! Kirsty offers a personalised consultation to design your dream engagement ring. Whether you’re looking for a traditional style or something more unique, she’ll guide you through selecting the right style, stone, setting, and metal to reflect your love story.

Services

Can I get my jewellery repaired or restored?

Absolutely! We offer a wide range of repair and restoration services, including ring resizing, stone replacements, chain repairs, and more. If your jewellery is worn or damaged, we specialise in restoring gold and platinum pieces to their original beauty. We also offer laser repairs and gold plating services. For specific inquiries or quotes, please reach out to us directly.

Do you offer gold plating services?

Yes, we provide gold plating services to refresh the appearance of your precious jewellery. The process is available for pieces that are in good condition, and prices vary depending on the condition of the item. Feel free to contact us for a detailed quote.

What kind of gemstones do you use for bespoke pieces?

We work with ethically certified diamonds, laboratory-grown diamonds, and a variety of vibrant coloured gemstones. Kirsty will help you choose the perfect stone that matches your aesthetic and budget during your consultation.

Do you offer jewellery cleaning and maintenance services?

Yes, we provide cleaning and maintenance services to restore your jewellery’s brilliance, removing dirt and tarnish. We use gentle yet effective techniques to ensure your pieces are cared for properly.

Do you offer a consultation for custom wedding rings?

Yes, Kirsty offers complimentary consultations for couples looking to design their perfect wedding rings. Whether you’re looking for a timeless design or something more unique, she’ll work with you to create rings that complement your engagement ring and reflect your personal style.

What should I do if I need a jewellery repair quickly?

If you have an urgent repair, please contact us directly by email or phone so we can discuss your needs. During busy periods, we may have a waiting list, but we will always do our best to accommodate you.

Can you repair jewellery with heat-sensitive stones?

Yes, we offer laser repairs for pieces containing heat-sensitive stones or other delicate features that cannot be repaired using traditional methods. We’ll assess your piece and advise on the best course of action.

Where are you located?

We are located in the heart of St Ives, right opposite St Eia Church, the one with the big clock overlooking the harbour. You’ll find us at the beginning of Fore Street, in the Market House—the oldest building in St Ives.

Shopping

Is all your jewellery available online?

Not all of our jewellery is available online. As a small team, we create new pieces every day, and some of our creations don’t make it onto our online pages. If you’re looking for something specific or want to see our full range, we encourage you to get in touch or visit us in-store.

Do you have a bricks-and-mortar store?

Yes, we do! You can find us in the heart of St Ives, just opposite St Eia Church (the one with the big clock overlooking the harbour). We’re located at the beginning of Fore Street, in the Market House—the oldest building in St Ives. We’d love to welcome you into our shop to see our latest creations and discuss bespoke jewellery.

Are you a chain?

We are not a chain! We are a small, independent, family-run business with a deep commitment to craftsmanship and personal service. Kirsty, our in-house goldsmith, creates each piece with care, while Ray leads the technological side of things, ensuring precision and innovation in everything we do. Please don’t confuse us with high-street jewellery shops—we pride ourselves on being unique, offering a personalised experience for every customer.

Do you offer gift wrapping or packaging services?

Yes! We offer gift wrapping and packaging for all purchases. Let us know if your purchase is a gift, and we’ll make sure it’s beautifully presented.